Frequently asked questions
What is the return policy?
Why did we even put this question here? You probably won't need this information, but just in case you've developed a connection with the mould in your home and are reconsidering—
For online, phone, or mail-order purchases, you have a 14-day cooling-off period during which you can cancel your order and receive a full refund.
After notifying us of your cancellation, you have an additional 14 days to return the goods.
Please note that once the goods have been dispatched from our depot, a refund can only be issued if the product is returned in good condition.
Are any purchases final sale?
You won't want to return the product after you see how well it performs! But just in case it's opposite day and you want to make a return, here is the policy that one of our boffins sent me -
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
If we had it our way, you would have had your products yesterday!
Unfortunately, global logistics and the laws of physics stand in our way, so we will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are proudly manufactured locally. We meticulously select our manufacturing partners to guarantee that every item is of exceptional quality, reasonably priced, and truly effective. We believe in transparency—there are no cheap tricks or gimmicks here, just genuine craftsmanship and products you can trust.
How much does shipping cost?
Our shipping costs are calculated based on the products you purchase and the quantity of items, but don't worry, this will all be displayed on the checkout screen before you place an order with us.
Are your products harmful?
To put it simply, yes, our products contain a biocide that will eliminate mould, but can be harmful to humans and pets.
However, by shutting Lassie out of the room and wearing proper personal protective equipment (PPE) and ventilating the area, you can become superhuman and use our products without worry. You can find all the recommended PPE in the product description.
What's different about Mouldfix?
WE HATE MOULD—like really, really hate it! Mould is harmful, unsightly, and smells awful. No one should have to put up with it!
Unfortunately, not everyone shares our strong dislike for this unwelcome intruder. The market is flooded with cheap, diluted bleaches that boast mould-removing labels and lure customers in like a bad date that promises change. However, the mould always seems to return as if it never left.
We want this cycle to end, and we are here to provide the products, information, and knowledge necessary to make every home a mould-free haven.